PRIVACY POLICY

Information We Collect

When you use our website, we may collect the following types of information:

Personal Information: Your name, email address, phone number, mailing address, etc., provided when registering an account, placing an order, or contacting customer service.

Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, access time, and page browsing history.

Use of Information

The information we collect may be used for the following purposes:

Order Processing: Processing your orders, managing your account, and improving service quality.

Customer Service: Communicating with you and resolving your issues.

Marketing and Promotion: Sending you information about new products, special offers, and promotions with your consent.

Website Improvement: Analyzing usage data to improve our products and services and enhance user experience.

Legal Requirements: Complying with laws and regulations and protecting our legitimate rights and interests.

Information Sharing

We promise not to sell your information to third parties. We may share your information in the following situations:

Service Development: Sharing necessary information with payment processing partners. Legal Requirements: We will share your information with competent authorities or legal bodies when required by law or to protect our rights, property, or safety.

Information Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. All sensitive information is encrypted during transmission.

Your Rights

Under applicable data protection laws, you have the following rights:

Right of Access: To request a copy of your personal information held by us.

Right of Correction: To request that we provide inaccurate or incomplete personal information.

Right of Erasure: To request that we delete your personal information under certain circumstances.

Right of Withdrawal of Consent: If you have consented to our processing of your information, you may withdraw your consent at any time.

Scope and Necessity of Data Transfer

Our servers and core data processing facilities are located in Singapore. This means that when you access our services from Europe, your personal information will be transferred to Singapore and processed there.

Such cross-border transfers are necessary to fulfill our contracts with you, to provide you with the services you request, and for the centralized operation of our global business.

Our Measures for Safeguarding Cross-Border Data Transfers

We highly value the protection of your personal data and have implemented legal and organizational measures that comply with international standards to ensure the security and legality of cross-border transfers:

Based on Adequacy Decisions: The Personal Data Protection Commission (PDPC) of Singapore has established regulations compatible with GDPR principles. We are committed to complying with the requirements of the Singapore Personal Data Protection Act (PDPA) and GDPR, providing a high standard of protection for all user data.

Standard Contractual Clauses (SCCs): For data transfers from Europe to Singapore (a country not formally designated by the European Commission as providing “adequate protection”), we rely on Standard Contractual Clauses approved by the European Commission as a legal mechanism. These clauses are part of our data processing agreements, providing contractual safeguards for data during and after transfer.

Binding Corporate Rules (BCRs) or Equivalents: When transferring data within our Group, we follow our internally developed global privacy policy, which complies with the core principles of GDPR.

Technical and Administrative Measures: Regardless of where data is stored, we continuously implement stringent security measures, including encryption, access controls, and regular security audits.

Your Rights and How to Obtain Details

GDPR Users: Under Article 46 of the GDPR, you have the right to know the specific safeguards we provide for international transfers. To obtain a copy of the SCCs we use, please contact us using the contact information provided below.

CCPA Users: This Privacy Policy constitutes our disclosure regarding the “sale,” “sharing,” and cross-border transfer of personal information. We do not “sell” your personal information as defined by the CCPA. International data transfers are considered disclosures to the service provider (ourselves) and are subject to this policy and the agreement between us and you for the purposes stated therein.

Privacy Policy Changes

This Privacy Policy may be updated from time to time. Any changes will be posted on the website, with the effective date displayed at the top of the policy. We encourage you to review this policy periodically to understand how we protect your information.

Thank you for your support. We will continue to strive to provide you with excellent services and products!