FREQUENTLY ASKED QUESTIONS

Where does it ship from?

Our company headquarters is located in Singapore (170 East Coast Road, Singapore 428876), but to provide you with the best shopping experience, all orders for European customers will be shipped directly from our official warehouse in the Netherlands. The address is: Australiëhaven 15, 2132 JH Hoofddorp

What does this mean?

Faster delivery: Because your parcel is shipped within Europe, it will reach you as quickly as possible, faster than international shipping.

Lower shipping costs: You won’t incur high international courier fees, making shopping more affordable.

Convenient returns and exchanges: If needed, you can easily return the goods to our Netherlands warehouse, greatly simplifying your shopping experience.

We’ve carefully designed this service so that every shopping experience for you is simple, fast, and worry-free.

Shipping Time

Product Processing Time: 1-2 days. Shipping Time: Estimated delivery time is 3-7 days.

Can I track my order?

Yes, all orders are provided with a tracking number. You can check the shipping status of your order at any time through our website or relevant logistics service platforms.

How do I return or exchange an item if I am not satisfied?

For returns and exchanges, please contact our customer service team directly. We will guide you through the return and exchange process. Returned or exchanged items must be in their original packaging and unused condition.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, online payment platforms, etc. Specific payment options will be listed at checkout.

How can I contact your customer service?

You can contact our customer service team through the following methods:

Email: pawskeepco@pawskeepco.com
Phone: +65 69921358

For any other questions, please feel free to contact us. We are happy to assist you!